Refund policy

At VAJAVU, we stand behind the superior quality of our garments with absolute confidence. Our pieces are crafted for those who value precision, design, and uncompromising craftsmanship.

1. Return Window
You have a 7-day window starting from the date of delivery to request a return or exchange. Due to the exclusive nature of our drops, requests made after this period will not be accepted.

2. Condition for Returns
Items must be in their original, pristine condition: unworn, unwashed, unaltered, and with all original tags and packaging intact. Any item showing signs of wear or "forced usage" will be rejected and sent back at the customer's expense.

3. Quality Guarantee & Damaged Items
We take full responsibility for any manufacturing defects. If you receive a faulty item, please contact us via [Menu — About — Contact Us] with photographic evidence. Upon verification, we will provide a prepaid shipping label and cover all costs for a replacement or refund.

4. Size Exchanges & "Change of Mind"
Size Exchanges: We accept exchanges for different sizes, provided the item is in stock.

Shipping Costs: For size exchanges or if you simply change your mind, the customer is responsible for all return shipping fees and any associated logistics costs.

Return Address: Please contact us via [Menu — About — Contact Us] for specific return instructions. Do not ship items back without prior authorization.

5. Final Sale & Non-Returnable Items
To maintain exclusivity and hygiene standards, the following items are strictly non-returnable and non-refundable:

Custom-made or Personalized items (Tailored to your specifications).

Sale Items (All items purchased during a promotional period or from the "Archive/Sale" section).

Accessories (Including certain hat collections for hygiene reasons).

6. Refund Process
Once your return is received and passes our quality inspection, a refund will be issued to your original payment method.

Note on Shipping Fees: For all returns not related to manufacturing defects (e.g., change of mind, size preference), the original shipping fees paid at checkout are non-refundable. We only refund the cost of the items.

Timeline: Please allow 3-5 business days for the transaction to reflect on your statement.